Course Information

Introduction

This 25-day Communication Skills Executive Diploma develops the professional communication capabilities required to write clearly, present confidently and communicate effectively in modern business environments.

The program focuses on business writing, presentation skills, workplace communication and professional etiquette. Participants will learn practical methods to structure messages, deliver impactful presentations, improve professional interactions and build stronger communication practices across different organizational settings.

Through practical exercises, case studies and applied activities, participants will develop communication techniques that support leadership, collaboration and professional effectiveness. The final five days are dedicated to a thesis project, where participants apply the communication concepts and tools learned throughout the diploma to analyze a real organizational communication challenge and develop an improvement plan.

Objectives

By the end of this Executive Diploma, participants will be able to:

1. Develop clear and professional business documents using effective writing structures and communication principles.

2. Design and deliver professional presentations that communicate ideas effectively to different audiences.

3. Apply workplace communication techniques to improve collaboration, feedback and professional relationships.

4. Demonstrate professional etiquette and communication behaviors that strengthen organizational interactions.

5. Complete a practical thesis project that applies communication skills concepts, tools and frameworks to an organizational communication challenge and presents an improvement plan.

Who Should Attend?

This Executive Diploma is designed for:

1. Managers and team leaders responsible for communicating with employees, stakeholders and business partners.

2. Professionals who prepare reports, proposals, presentations and business correspondence.

3. HR professionals, trainers and organizational development specialists supporting workplace communication.

4. Sales, marketing and customer-facing professionals who require effective professional communication skills.

5. Executives and professionals seeking to improve their communication effectiveness and professional presence.

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Post-assessment
If Applicable:
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Daily Agenda

Daily Schedule (Monday to Friday)
- 09:00 AM – 10:30 AM Technical Session 1
- 10:30 AM – 12:00 PM Technical Session 2
- 12:00 PM – 01:00 PM Technical Session 3
- 01:00 PM – 02:00 PM Lunch Break (If Applicable)
- Participants are expected to engage in guided self-study, reading, or personal reflection on the day’s content. This contributes toward the CPD accreditation and deepens conceptual understanding.
- 02:00 PM – 04:00 PM Self-Study & Reflection

Please Note:
- All training sessions are conducted from Monday to Friday, following the standard working week observed in the United Kingdom and European Union. Saturday and Sunday are official weekends and are not counted as part of the course duration.
- Coffee and refreshments are available on a floating basis throughout the morning. Participants may help themselves at their convenience to ensure an uninterrupted learning experience Provided if applicable and subject to course delivery arrangements.
- Lunch Provided if applicable and subject to course delivery arrangements.

Part 2 / 5

Designing Effective Presentations

- Understanding the elements of successful business presentations.
- Structuring content to create clear and engaging messages.
- Using visual support tools to improve audience understanding.


Delivering Professional Presentations

- Developing confidence, presence and effective delivery techniques.
- Managing voice, body language and audience engagement.
- Handling questions and discussions professionally.


Presenting Ideas and Business Information

- Communicating complex information in a simple and effective way.
- Presenting recommendations and proposals to decision-makers.
- Improving presentation impact through preparation and practice.

Part 3 / 5

Effective Internal Communication

- Understanding communication patterns within organizations.
- Improving information flow between teams and departments.
- Supporting collaboration through clear and consistent communication.


Feedback and Professional Dialogue

- Applying techniques for giving and receiving constructive feedback.
- Managing difficult conversations in the workplace.
- Building trust through open and respectful communication.


Communication Across Teams and Roles

- Adapting communication approaches for different stakeholders.
- Improving collaboration in diverse workplace environments.
- Strengthening relationships through effective interpersonal communication.

Part 4 / 5

Professional Behavior and Workplace Standards

- Understanding the principles of professional etiquette in business environments.
- Developing behaviors that reflect respect, reliability and professionalism.
- Managing workplace interactions with confidence and awareness.


Business Communication Etiquette

- Applying professional standards in meetings, emails and business interactions.
- Understanding appropriate communication practices across situations.
- Building positive professional relationships through effective etiquette.


Executive Presence and Professional Image

- Developing a professional presence that supports credibility and trust.
- Managing personal communication style in different business settings.
- Demonstrating behaviors that represent organizational values effectively.

Part 5 / 5 Executive Diploma Thesis

Communication Skills Improvement Thesis

Day 21: Thesis Definition and Planning

- Identify an organizational communication challenge related to the topics covered during the diploma.
- Define the thesis problem statement, objectives and expected outcomes.
- Establish the scope, methodology and approach for the thesis project.


Day 22: Research and Communication Analysis

- Collect relevant information about the selected communication challenge.
- Apply communication frameworks and tools learned during the diploma.
- Analyze current practices, gaps and improvement opportunities.


Day 23: Developing Communication Solutions

- Develop recommendations to improve communication effectiveness.
- Create an implementation plan with actions and responsibilities.
- Define measures to evaluate communication improvement outcomes.


Day 24: Thesis Writing and Final Review

- Structure the thesis document using a professional format.
- Review analysis, recommendations and implementation approach.
- Prepare the executive summary and final presentation materials.


Day 25: Thesis Presentation and Evaluation

- Present the completed communication improvement thesis project.
- Receive feedback and evaluation on the proposed solutions.
- Finalize practical actions for applying the learning within the organization.